To check the availability of a rental date:

1. Visit our website.
2. Select the rental item you’re interested in.
3. Proceed to checkout.
4. Look for a calendar or booking tool that displays available dates.

You can click on the calendar to see which dates are open for booking.

By Email:

You may also email [email protected] to check availability.

Rental Duration for a weekend rental lasts from Friday after 2 PM through Monday.

Rental Duration for a weekday rental (M-F) is for one 24 hour period.

Orders are picked up on the following business day between 9:00 AM – 7:00 PM – unless same day pickup service, late pickup service or Sunday Service is purchased.

Yes, you can add items to your order after making the initial down payment. However, it’s important to note that any deductions or removal of items from your order will not result in a refund and will not reduce the remaining balance of your order.

Additions are subject to availability.

Additions may not be accepted within 2 business days of your delivery date.

The down payment requirement for your order is a minimum of 51% of the total order amount.

This down payment is applied toward the total balance of your order but may be non-refundable.

Any remaining balance on your order will be collected within 7 business days before the scheduled delivery date.

In addition to the down payment, there is a refundable incidental hold required when renting our equipment.

This hold is designed to cover any potential damages or additional charges during your rental period and can be released upon the return of the equipment in its original/acceptable condition.

Customer pickup is currently unavailable***

 In an effort to preserve the life of our inventory we offer select items for pickup. Our delivery personnel is trained to handle our inventory to prevent additional wear and tear. There is an additional fee for pickup and delivery which is determined at checkout. You may also give us a call to inquire about the cost of pickup and delivery.

Customers with an existing fully paid order are welcomed to pick up and return their rentals during store hours of 11:00A – 4:00P. We have limited staff, so Call in Advance 678.258.9369.

Items Eligible for Pickup:

• Folding Chairs – Up to 40
• Folding Tables – Up to 5
• Linen
• Other lightweight foldable furniture.

Not Eligible for Pickup: 

• Upholstered items such as sofas and ottomans.
• Glass Items

If you have any questions about a specific item, please call or chat with us.

Want Affordable Delivery?

If you’re within our service area, delivery starts at just $110.00 and is an incredible value since we offer free next business day pick up. (Typically Monday or Friday)

Delivery fee. Our delivery fee is calculated based on your event distance from the city of Atlanta.

Visit our Delivery Calculator Page: Delivery Calculator

*Additional Out of Service Area Fees Apply to Orders Over 15 Miles

Delivery Includes Next Business Day Pick Up

This timeframe is fixed.

So, you’d need to allow the  full assigned timeslot for our arrival to deliver.

The same applies to any pickup timeslots we offer.

Immediately after placing your order. Without a fully executed contract, we cannot fully process or deliver your order. A major credit or a debit card is required to be placed on file for incidentals and is mandatory for all orders.

Begin your Rental Agreement electronically by clicking the link below.

Click Here: Go To Rental Agreement Page

Calculate delivery fee below by visiting our shipping calculator page

Out of Service Area Fees:

 *Out of Service Area Fees May Apply to Orders Over 20 Miles 

There is an additional service charge of at least $150.00 for a flight of stairs. Example: second-floor delivery, basement delivery, delivery above or below ground level. This fee will also be applied again if your pickup requires service from above or below ground level.

Delivery rates include next business day pick up.

Delivery cost DOES NOT include set-up or breakdown of rental equipment.

Delivery cost DOES NOT cover transport to locations which are above or below street level.

Delivery cost DOES NOT cover transport to locations which are 50 ft or more from the delivery vehicle.

If you need any additional services, please make arrangements with us or other event service providers in advance.

Additional charges will be incurred based on the logistics of the event or specific time restraint requests on delivery and pickup.

Additional Questions? Email us 24/7 [email protected] We respond quickly!

Placing rentals upstairs or downstairs is a minimum additional fee of $150.00 per flight each way. After hours pick up is an additional cost.

Same day pick up is an additional cost. Next business day pick up is at no additional cost (9 AM – 7 PM)

Customers must be present during delivery.

Send a photocopy of your I.D. to [email protected]

The I.D must match the name on the card and billing name.

Saturday

Yes, we deliver on Saturdays at no additional cost.

Just choose Saturday as your event delivery date at checkout. Typically, pickup will be on the following business day.

Sunday

Yes, we deliver on Sunday. Sunday Service is an additional $300.00+.

The charge will be added automatically at checkout once you’ve chosen a delivery date on a Sunday.

*If for some reason the Sunday Service fee is not added to the order automatically, we will add the fee manually.

Placing rentals upstairs is an additional $150.00 – $1000.00 or more per flight.

After hours pick up is an additional cost.

Same-day pick-up is an additional cost.

Next business day pick up is at no additional cost (9 AM – 7 PM) (During the busy season we may pick up a Friday Morning order on Saturday)

Customers must be present during delivery.

Send a photocopy of your I.D. to [email protected] (email [email protected] us to let us know you’ve sent the ID)

The I.D must match the name on the card and the billing name.

• A delivery timeframe is assigned to each order at checkout.
• The full assigned timeslot must be allowed for our delivery truck to arrive.
• We are unable to accommodate special time constraints.
• It would be best to coordinate with your venue to allow additional delivery and pickup time before placing an order with us.

Customers must be present during delivery.

Send a photocopy of your I.D. to [email protected] (Email us [email protected] to let us know you’ve sent the ID)

The I.D must match the name on the card and the billing name.

Customer pickup is currently unavailable. All orders currently require delivery***

In an effort to preserve the life of our inventory we offer select items for pickup. Our delivery personnel is trained to handle our inventory to prevent additional wear and tear. There is an additional fee for pickup and delivery which is determined at checkout. You may also give us a call to inquire about the costs for pickup and delivery.

Customers are welcomed to pick up and return their rentals during store hours. Call in advance.

ABOUT DELIVERY

Delivery and pickup starts at $110.00 and is an incredible value since we offer free next business day pick up. (Typically Monday or Tuesday)

Delivery fee. Our delivery fee is calculated based on your event distance from the city of Atlanta.

Visit our Delivery Calculator Page: Delivery Calculator

*Additional Out of Service Area Fees Apply to Orders Over 15 Miles

Delivery Includes Next Business Day Pick Up

Customer pickup is currently unavailable. All orders currently require delivery***

We limit the amount of chairs and tables eligible for customer pickup.

We allow up to 40 basic/standard white or black folding chairs for customer pick up and return.

We may allow up to 5 plastic folding tables for customer pickup.

Anything over these quantities and other than these items may require delivery, handling, and pick up by our staff.

In an effort to preserve the life of our inventory we offer select items for pickup.

Our delivery personnel is trained to handle our inventory to prevent additional wear and tear.

Visit our Delivery Calculator Page: Delivery Calculator

*Additional Out of Service Area Fees Apply to Orders Over 15 Miles

Delivery Includes Next Business Day Pick Up

 In an effort to preserve the life of our inventory we do not allow equipment to be moved from one location to another.

After delivery, the customer is not to move the equipment to or from a new location for any reason.

Our delivery personnel is trained to handle our inventory to prevent damage and any additional wear and tear.

Replacement and repair costs far outweigh the cost of delivery and pickup services. In order to avoid costly charges, be sure to have all items delivered to the location of the event and schedule pickup accordingly.

You are required to call 811 prior to the arrival of your tent. 811 offers a free utility marking service (call before you dig). Tents installed on grass surfaces require tent stakes to be driven into the ground.

Tent installs can be time-consuming, therefore, we install tents at least a day or two prior to the date of an event.

Weekend Rentals:

Tent deliveries are completed on Thursdays for all weekend orders.

Tent pickups are completed on Tuesdays after a weekend rental.

Typically, other items rented with a tent will be delivered along with the tent. Typically, there is no additional cost for this.

Luxe reserves the right to postpone a pickup.

On the date of your order, you may text us for delivery updates.

TEXT

678.2LUXE69
678.258.9369

Include your order number in the body of your text.

A simple text reply will be sent back to you shortly.

Otherwise, Call 678.907.LUXE

On the date of your order, you may send a delivery inquiry via call or text message.

Text:

678.2LUXE69
678.258.9369

Include your order number in the body of your text.

A simple text reply will be sent back to you shortly.

Otherwise, Call 678.907.5893

WEEKEND ORDERS. Orders Delivered on Friday evening, Saturday and Sundays are typically picked up on Mondays between 9:00 AM – 9:00 PM. If our pick up volume is heavy, we may reschedule pick-up for Tuesday, between 9:00 AM – 9:00 PM.

We will call the phone number on file before delivery and pick up.

Sunday pick-up service is an additional fee.*

Weekday Orders. Orders delivered Monday – Friday are scheduled for pick up on the following business day between 9:00 AM- 7:00 PM. (In some cases we may require pickup on Saturday)

Rentals must be accessible & ready for pickup between 9:00 AM – 9:00 PM for free pickup. Otherwise, same-day or late pickup services are available.

Have additional questions? Email us at [email protected]

Tents are typically delivered on Thursday’s and picked up on Tuesday’s

During the busy season, these expected pickup days and times may be extended.

If you’ve picked up from us, you must return the rentals to our warehouse.

Yes, for an additional charge, you may add on a custom pick-up service. We offer same-day and late pick-up services. These services must be added at the time of booking.

Preparing Rentals for Same-Day or Late Pickup:

To ensure a smooth pickup process, please have your items ready before the designated pickup timeslot, rather than during the timeslot itself. If your rentals are not prepared for pickup at the start of the scheduled timeslot, an additional charge will apply.

In such cases, you will be billed at the rate for the subsequent timeslot. If there is no later timeslot available, an extra fee of $275.00 will be applied for any delay between 15 to 30 minutes, followed by charges for every subsequent 30-minute interval.

Your cooperation in adhering to these guidelines is greatly appreciated.

CLICK HERE TO VIEW EVENT SERVICES

If you don’t add a custom pickup service, then pickup will be conducted as listed below.

CUSTOMER PICKUP AND RETURN. If you’ve picked up your rentals, you’ll need to return them on the following business day. All approved rental returns require customers to call before returning to the warehouse.

WEEKEND ORDERS. Orders Delivered on Friday evenings, Saturdays, and Sundays are typically picked up on Mondays between 9:00 AM – 9:00 PM. If our pick-up volume is heavy, we may reschedule pick-up for Tuesday, between 9:00 AM – 9:00 PM.

We will call the phone number on file before delivery and pick up.

Sunday pick-up service is an additional fee.*

Weekday Orders. Orders delivered Monday – Friday are scheduled for pick up on the following business day between 9:00 AM- 7:00 PM. (In some cases we may require pickup on Saturday)

Rentals must be accessible & ready for pickup between 9:00 AM – 9:00 PM for free pickup. Otherwise, same-day or late pickup services are available.

Have additional questions? Email us at [email protected]

Tents are typically delivered on Thursdays and picked up on Tuesdays

During the busy season, these expected pickup days and times may be extended.

Perfectly understandable! Same-day or Late pickup service would be required. That way we’d return to pickup after your event concludes, during a specific timeslot. Please select a pickup timeframe that starts AFTER your even concludes.

If you will be unavailable for delivery, we require additional verification so that you may designate someone to be present and sign for your delivery. If no one is unavailable for delivery or pick up an additional fee will be assessed for additional attempts to deliver or pickup your order.

Along with your fully completed Event Rental Contract, send a copy of the front and back of your photo I.D. to [email protected]

Click here to download Event Rental Forms: FORMS

Next, it is important to fully complete your Event Rental Contract.

A fully executed contract must be on file within 1 business day after placing your order. A credit card is required to complete the event rental contract. 

Start Your Contract here: Luxe Event Rental Contract

A credit card is required to be placed on file for incidentals EVEN if you have already paid for your order.

If you have placed an order 2 days away from your selected delivery date,

Your contract is due immediately after placing your order.

Orders without a valid contract on file will be canceled.

You will be notified by email of the cancellation.

If we do not receive your contract and your order is canceled for any reason, then your down payment will not be refunded.

Within 7 business days of delivery, we collect an incidental hold (pre-authorization) in addition to the remaining balance of your order.

A pre-authorization is a temporary hold on a specific amount of funds, using the card placed on file to cover any incidents during your rental.

A Pre-authorization is a hold on funds.

The hold is released 3-5 business days after you’ve released all of the rentals back to us and we’ve inspected the rentals.

It can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.

Generally, most banks release the hold within 3-5 days.

It is your responsibility to be aware of how your bank handles this type of transaction.

All order changes must be requested in writing.

You may make additions to your order based on availability and approval.

You may reduce the number of items on your order, however, this will not result in a refund. A store credit in the amount of the reduced items will be provided instead. The store credit is available to you at any time and never expires. Store credit from a canceled order must be used AFTER the date of your canceled event.

Submit an order change request via email to [email protected] *Use your order number as the subject of your email.

You may reschedule your event upon written request, based on availability by sending your request via email to [email protected] so we may assist you.

Changes to an existing order. You may make additions to your order based on availability and approval. Submit an order change request via email to [email protected] *Use your order number as the subject of your email.

You may reschedule your event upon written request, based on availability by sending your request via email to [email protected]

You may reduce your order items, however, REDUCTION OF AN ORDER DOES MAY NOT RESULT IN A REFUND.

All rental items must be returned in the condition received. Clean, Folded & Stacked. When event rental items are missing you will be contacted to arrange for the item to be returned. 

If any item(s) are lost, dirty, broken, damaged or not returned a replacement charge will be processed to the pre-authorized card on file.

Replacement charges will be the full “new condition” price of each rental item.

As stated in checkout, on your event rental contract, and in your order confirmation, Luxe Event Rental will pre-authorize the card on file for a temporary incidental hold and/or a verification of funds 3 business days prior to the delivery date.

The card on file will be used to cover incidentals such as loss of equipment, damage to or cleaning of the equipment, rental extension, and payment of equipment or services added to your order.

The card on file may be used to complete payment for future orders as well.

It is the client’s responsibility to check the rental confirmation & to ensure all goods rented are correct, and that all important details are well noted. For example delivery date, delivery time frame, pick up date, requesting set up, notes on what time set up should be completed, etc. Luxe Event Rental will not take any responsibility or liability for incorrect information provided.

If the customer is unavailable for delivery or pick up an additional fee will be assessed for additional attempts to deliver or pickup the order.

It is the clients responsibility to ensure equipment is safe from theft and that no item is moved from the location of delivery at any time during the rental period.

It is the client’s responsibility to fold and stack equipment in the same way it was delivered. The client must ensure all delivered items are available, dry, clean and not damaged.

Any missing, damaged, dirty or wet items will be invoiced and charged to the credit card on file without further notice. If missing items are found within 24 hours of pickup, we may issue a refund to the same credit card on file or we will mail you a check after receipt and inspection of the equipment.

The responsibility of the equipment remains with the client from the time of delivery until the time of return.

Please be certain equipment is placed in a covered area with protection from the weather when not in use.

Again, charges will be assessed for dirty, missing, broken or damaged items as well as linen which is lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged to the card on file, in addition to the rental charge incurred for usage.

Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security for any potential damage or loss.

Do not burn candles directly on the tablecloth. Candle wax will permanently damage most linen. Place a candle plate under each candle.

When using a tablecloth on a food serving table, place a vinyl placemat under each pan, chafer or serving dish. The Vinyl (plastic) will provide a barrier from food spills and drips.

Charges will be assessed for the following.

missing

broken

damaged

dirty

wet

Linen which is lost, burned, soiled, wet, or stained beyond cleaning will be treated as a purchase. The cost of the linen will be charged in addition to the rental charge incurred for usage. The replacement cost is 3x’s the rental rate. A valid credit card is required as security for any potential incidentals.

Request a COI- Accord certificate by emailing us at [email protected]

COI Additional Insureds requests require a minimum $25.00 processing fee per added company/organization.

The down payment serves as a reservation for your order items and removes them from our inventory, ensuring their availability for your specified date.

Due to this reservation and inventory management, down payments are non-refundable.

Even if you choose to remove items from your reservation, the full original balance payment of your order will still be required.

https://www.rentalry.com/contract-terms-and-conditions/